WindowTreat is a trading name of Glazing Protection Systems Ltd.
Please read these Terms & Conditions carefully. They are designed to ensure a smooth installation process and help customers understand the difference between warranty, support and maintenance.
CONTRACT FORMATION
A contract exists when WindowTreat receives written acceptance of a quotation together with any required deposit payment.
All quotations remain valid for 30 days unless otherwise stated.
PAYMENT TERMS
Residential installations:
• 50% deposit is required to place the order.
• The remaining balance is due immediately upon practical completion of the installation.
Commercial installations:
• Payment terms shall be as stated on the quotation.
Ownership of goods remains with WindowTreat until payment has been received in full.
Our preferred payment method is bank transfer.
WindowTreat reserves the right not to accept certain payment methods, including American Express.
SURVEY & INSTALLATION
All quotations are subject to final site survey where applicable.
Installation dates are estimates only.
Whilst every effort will be made to meet agreed dates, WindowTreat cannot be held responsible for delays caused by supplier delays, weather conditions, site access restrictions, illness, building works or circumstances beyond our reasonable control.
ACCESS REQUIREMENTS
The customer agrees:
• To provide safe and reasonable access to the installation area.
• To clear sufficient working space prior to installation.
• To ensure electrical supplies are available where required.
• To ensure suitable internet and network services are available where smart controls form part of the installation.
Where specialist access equipment is required, this will be identified during survey wherever reasonably possible.
POSTPONEMENT & CANCELLATION
Should you wish to postpone an agreed installation date:
• More than 7 working days before installation – no charge.
• Less than 7 working days before installation – charges may apply.
• Less than 72 hours before installation – a charge of £250 + VAT per installer may apply.
This helps recover costs already incurred in planning, scheduling and allocating installation resources.
PRODUCT CHARACTERISTICS
Automated shading systems contain mechanical, electrical and software-based components.
Like many automated products, systems may occasionally require:
• Adjustment
• Reprogramming
• Recommissioning
• Software updates
• Reconnection to control systems
These requirements do not necessarily indicate a manufacturing or installation defect.
MANUFACTURER WARRANTIES
Motors, controls, fabrics and hardware may carry separate manufacturer warranties.
Manufacturer warranties are subject to the terms and conditions of the relevant manufacturer.
Many manufacturer warranties cover replacement parts only.
Labour, travel, accommodation, access equipment, recommissioning and associated costs are often excluded from manufacturer warranties and may therefore be chargeable.
WINDOWTREAT WORKMANSHIP WARRANTY
WindowTreat provides a 12-month workmanship warranty covering defects arising directly from our installation.
Where a defect is found to result solely from WindowTreat’s workmanship, we will rectify the issue within a reasonable period.
This warranty applies only to defects arising directly from WindowTreat’s installation activities.
WHAT IS NOT COVERED BY WARRANTY
The following are not covered by WindowTreat’s workmanship warranty:
• Routine maintenance
• Cleaning
• Wear and tear
• Fabric ageing
• Cosmetic deterioration
• Consumable batteries
• Electrical supply issues
• Power surges
• Lightning damage
• Building movement
• Structural movement
• Water ingress
• Condensation
• Decorating works
• Building works
• Accidental damage
• Misuse
• Neglect
• Damage caused by pets
• Damage caused by children
• Damage caused by third parties
- ELECTRICAL SUPPLIES & THIRD-PARTY WORKS
WindowTreat shall not be responsible for faults arising from:
• Electrical alterations carried out by others
• Changes to fused spurs
• Changes to transformers
• Changes to power supplies
• Voltage fluctuations
• Unstable electrical supplies
• Electrical faults elsewhere within the property
SMART HOME SYSTEMS & NETWORKS
Modern automated shading systems often rely on third-party technologies.
WindowTreat cannot guarantee the future compatibility or continued operation of:
• WiFi networks
• Routers
• Mesh systems
• Zigbee networks
• Smart home platforms
• Voice assistants
• Cloud services
where changes occur after installation.
Support relating to such systems may be chargeable.
SUPPORT & MAINTENANCE
Automated shading systems occasionally require adjustment, recommissioning, optimisation or technical support during normal ownership.
Examples include:
• Motor limit adjustment
• Recommissioning following a power interruption
• Reconnection to control systems
• Router replacement
• Hub replacement
• Smart home integration changes
• User setting changes
Such services are considered maintenance and support activities rather than warranty matters.
WindowTreat will always endeavour to assist remotely before recommending a site visit.
BEFORE MAKING CHANGES
Please contact WindowTreat before:
• Changing motor limits
• Performing a factory reset
• Reprogramming controls
• Altering electrical connections
• Replacing hubs or gateways
• Integrating with new smart home systems
Many issues can be resolved quickly without a site visit.
Changes made without guidance may result in additional repair or recommissioning costs.
SERVICE VISITS
Where a fault is found not to be a manufacturing defect or installation defect, a service charge may apply.
The current minimum attendance charge is £250 + VAT.
This includes:
• Travel
• Diagnosis
• Up to one hour on site
Additional labour, access equipment and replacement parts may be chargeable.
Where reasonably possible, WindowTreat will advise likely costs before work commences.
ACCESS EQUIPMENT
Where inspection, maintenance or repair requires towers, scaffolding, lifting equipment, glazing access equipment or specialist access arrangements, these costs are chargeable unless expressly agreed otherwise in writing.
CLEANING & MAINTENANCE
The customer is responsible for the routine cleaning and care of products.
Cleaning requirements vary between products and will be provided separately where applicable.
Cleaning, maintenance and normal wear are not warranty matters.
ROOF BLINDS & GABLE BLIND SYSTEMS
Roof blinds, lantern blinds and gable blind systems operate under varying environmental conditions including heat, solar gain, wind loading, building movement and fabric movement.
Periodic maintenance, adjustment, recommissioning and cleaning may be required during their service life.
This does not necessarily indicate a manufacturing or installation defect.
PHOTOGRAPHY
WindowTreat may take photographs of installations for:
• Quality control
• Training
• Warranty records
• Marketing
By accepting these Terms & Conditions, the customer grants WindowTreat permission to use photographs of the installation for marketing purposes provided that no personal information is disclosed.
Where photographs clearly identify individuals, vehicle registration numbers or personal information, WindowTreat will seek additional permission before publication.
LIMITATION OF LIABILITY
WindowTreat’s liability shall not exceed the value of the products and services supplied.
Nothing within these Terms & Conditions shall affect your statutory rights.
GOVERNING LAW
These Terms & Conditions shall be governed by the laws of England and Wales.
SIMPLE GUIDE
Generally covered:
✓ Manufacturing defects
✓ Faulty motors
✓ Faulty controls
✓ Faulty hardware
✓ Installation defects
✓ Programming errors made during installation
Generally not covered:
✗ Customer changes motor limits
✗ Factory resets
✗ Router replacement
✗ Zigbee network changes
✗ Smart home changes
✗ Electrical alterations by others
✗ Routine maintenance
✗ Cleaning
✗ Wear and tear
✗ Accidental damage
✗ Recommissioning following customer intervention
Our aim is always to provide fair, practical support and keep your automated shading systems operating reliably for many years.
